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TRA survey to assess Etisalat, Du

Staff Report / 12 May 2012

DUBAI The Telecommunications Regulatory Authority (TRA) will survey around 2,000 households to assess the performance of Etisalat and Du.

The survey, which began on Wednesday, is being conducted by Nielsen and will involve face-to-face interviews, held in all emirates.

The survey questionnaire includes a range of questions which will provide the TRA, Etisalat and du with important feedback regarding the views of residential consumers. Of particular interest to the TRA is the view of consumers on the usage of services, the prices, the range and quality of services and the extent to which the UAE licencees are meeting the needs of residential users.

On completion of the survey, the TRA will publish a full report.

Commenting on the survey, Majed Al Mesmar, acting Director-General of the authority, said: “According to the directives of the Board of Directors, this survey is being conducted as an important part of the TRA’s work to monitor the extent to which Etisalat and Du are providing services which meet the needs and expectations of the residential users in the UAE.  The TRA urged all the selected residential consumers to participate fully in the survey and to give honest feedback to the interviewers. The assistance and information provided by them will show the extent to which the UAE telecommunications sector is developing, and then will assist the TRA to secure its vision of an optimal enabling environment in which the UAE’s ICT sector will emerge as a leader in the global market place.”

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